Accessibility statement

Measures to support accessibility

Virtual Care and Companionship takes the following measures to ensure accessibility of the website:

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• Include people with disabilities in our design personas

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Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. VCC is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

 

Feedback

We welcome your feedback on the accessibility of Virtual Care and Companionship. Please let us know if you encounter accessibility barriers on the website:

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• E-mail: 

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We try to respond to feedback within 3 business days.

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Compatibility with browsers and assistive technology

VCC is designed to be compatible with the following assistive technologies:

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• This site should work on most browsers and mobile devices

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Limitations and alternatives

Despite our best efforts to ensure accessibility of Virtual Care and Companionship, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Farrow Friends:

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1. Video subtitles: Our videos do not contain subtitles because We do not have the facilities to add these in. We are looking into how we can incorporate these at a later date. Please refer to the video transcript linked underneath.

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Formal complaints

for any formal complaints please contact us by email at email required.